Tue, 19 Dec 2023 07:56:49 +0000 http://www.greenbuildingforum.co.uk/newforum/ Lussumo Vanilla 1.0.3 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281441#Comment_281441 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281441#Comment_281441 Tue, 16 Jun 2020 06:42:34 +0100 Triassic
I’ve asked the South Wales company for a refund as they have my money and I don’t have a Sunamp and Sunamp have confirmed they don’t have an order from the firm in Wales. If they fail to provide a refund, what should I do next?

Thanks for the help.]]> http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281443#Comment_281443 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281443#Comment_281443 Tue, 16 Jun 2020 08:09:50 +0100 revor
If paid by CC contact CC company.

Try trading standards in the company's area.

Small claims court

The police as this can constitute fraud as the company have taken your money but as Sunamp have not had an order from them there has been no intent to supply goods.

Many year ago was in similar position over furniture we had ordered from a retailer and paid for but was being put off being told that the manufacturer was working on the order. Suspicious about the time it was taking I contacted the manufacturer and was told that they had not supplied the retailer for several months as they had run out of credit and not paying invoices. I went to the police who started to look into it when the retailer went into receivership and police dropped the investigation.]]> http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281444#Comment_281444 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281444#Comment_281444 Tue, 16 Jun 2020 08:11:47 +0100 philedge http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281448#Comment_281448 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281448#Comment_281448 Tue, 16 Jun 2020 11:49:02 +0100 Triassic http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281451#Comment_281451 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281451#Comment_281451 Tue, 16 Jun 2020 12:41:47 +0100 philedge http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281452#Comment_281452 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281452#Comment_281452 Tue, 16 Jun 2020 13:58:40 +0100 Triassic http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281453#Comment_281453 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281453#Comment_281453 Tue, 16 Jun 2020 14:06:03 +0100 philedge
One thing to bare in mind is certain parts of south wales have been hit quite hard with Covid so there may be reasons why the company isnt running as normal, but go the CC route for quick resolution.]]> http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281454#Comment_281454 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281454#Comment_281454 Tue, 16 Jun 2020 15:15:51 +0100 revor http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281458#Comment_281458 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281458#Comment_281458 Tue, 16 Jun 2020 18:14:55 +0100 Jonti Posted By: TriassicCredit card

A section 75 charge back.]]> http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281461#Comment_281461 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281461#Comment_281461 Tue, 16 Jun 2020 18:28:45 +0100 Triassic
I’ve just been sent an email regarding the North Wales company, with a copy of 2 CCJs that have been put in place in the last few months, one of which appears to have resulted in the refund of money. The problems predate COVID-19. What’s the position regarding taking orders (And money) for equipment the Wales company aren’t able to supply because the manufacturer won’t trade with them?

I’ll talk to the CC company.]]> http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281463#Comment_281463 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281463#Comment_281463 Tue, 16 Jun 2020 19:19:57 +0100 revor
Another confusing bit you have stated that Sunamp never had them as distributors yet your last posting says Sunamp don't deal with them any more suggesting they once did.

Wherever you take this be sure you present a consistent story.

If they took money off you without the ability or intention to supply that would be fraud.

You mentioned you were lead to believe that the company was an accredited Sunamp supplier ( perhaps they were at one point) was this verbal or written. Either way it is construed as the company gaining a pecuniary advantage by lying, a criminal offence. That is by lying they put themselves in a better financial situation than if they had not made the claim.

(People have been jailed for lying on a CV because they got a better paid job than they previously had.)

If you do down the fraud route you will get action if you write with the details to the Chief Constable. Writing to this officer will mean he/she will have to take action. Walking into a police station or phoning won't work as well. Reason I know this, a police officer I know, told me.]]> http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281464#Comment_281464 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281464#Comment_281464 Tue, 16 Jun 2020 19:58:05 +0100 Triassic
The company is based in South Wales and although they initially said they were an accredited distributer and installer they were removed as they failed to meet Sunamp conditions. I’ve now learnt I’m one of a number of self builders (possibly up to eight) to have had issues with the company, in some cases they failed to supply goods and in others they failed to complete installations.]]> http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281468#Comment_281468 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281468#Comment_281468 Tue, 16 Jun 2020 21:21:33 +0100 CWatters http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281469#Comment_281469 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281469#Comment_281469 Tue, 16 Jun 2020 21:35:04 +0100 Triassic http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281472#Comment_281472 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281472#Comment_281472 Tue, 16 Jun 2020 22:08:21 +0100 vivienz http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281474#Comment_281474 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281474#Comment_281474 Tue, 16 Jun 2020 22:26:11 +0100 marsaday http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281479#Comment_281479 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281479#Comment_281479 Wed, 17 Jun 2020 07:41:51 +0100 revor
If you want publicity over this then the consumer programmes on TV may be a good place. In Wales BBC X-Ray like to get there teeth into something like this.

https://www.bbc.co.uk/programmes/articles/2CcKn33g6lzzgvbRsYYYrgd/get-in-touch]]> http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281481#Comment_281481 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281481#Comment_281481 Wed, 17 Jun 2020 08:53:31 +0100 Triassic http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281482#Comment_281482 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281482#Comment_281482 Wed, 17 Jun 2020 09:47:03 +0100 revor http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281484#Comment_281484 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281484#Comment_281484 Wed, 17 Jun 2020 09:59:37 +0100 Ed Davies
More generally, does anybody know if there's any way to buy a Sunamp these days for DIY install?]]> http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281487#Comment_281487 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281487#Comment_281487 Wed, 17 Jun 2020 11:13:07 +0100 Triassic
I’m in contact with Sunamp. I’ll ask about DIY install purchases. I’m DIYing my install.

Sunamp need to keep things simple as the installation is fairly straightforward. What they don’t need are snake oil salesmen making the product sound complex just to boost the installation costs, as this will affect the take up of this great product.]]> http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281490#Comment_281490 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281490#Comment_281490 Wed, 17 Jun 2020 12:49:04 +0100 Luckylad This is my first post on this forum.
So am I correct in thinking it's ok to name the company,on this forum,that I had problems with?
If you try to have an honest and open discussion on buildhub,they delete it.]]> http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281502#Comment_281502 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281502#Comment_281502 Wed, 17 Jun 2020 15:53:24 +0100 jfb That said itt is a tricky area and I don't know much about what has been going on.]]> http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281504#Comment_281504 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281504#Comment_281504 Wed, 17 Jun 2020 16:11:46 +0100 Triassic
We’re you one of the fortunate ones, Did you get your money back?]]> http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281506#Comment_281506 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281506#Comment_281506 Wed, 17 Jun 2020 16:34:48 +0100 Nick Parsons
I think there's a 'no bad-mouthing clause somewhere (though not easily found, IIRC), but I am not clear what the score is when it is not bad-mouthing, but dissemination of bad experiences. You could offer to whisper to interested parties, perhaps? I don't think that transgresses anything.

Welcome also to other visitors from Buildhub.]]> http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281520#Comment_281520 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281520#Comment_281520 Wed, 17 Jun 2020 18:53:20 +0100 revor http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281522#Comment_281522 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281522#Comment_281522 Wed, 17 Jun 2020 19:21:34 +0100 Luckylad I certainly don’t want to upset anyone here nor be rude and present inaccurate facts. I think a calm ,well thought out and honest discussion is fine.
Yes Triassic I did get my money back but then I started asking by private message,people who had also had dealings with this particular company. I discovered quite a large trail of people who had paid upfront for plumbing services,deposits for Sunamp,mvhr and other goods. The plumber hadn’t shown up on site and neither had the goods .]]> http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281570#Comment_281570 http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=16610&Focus=281570#Comment_281570 Thu, 18 Jun 2020 17:33:54 +0100 borpin
In addition, you do not need to pay the whole amount by credit card. Pay £10 by credit card and £2990 by cash and you are still covered for the £3K.

It is likely your suggestion you would go to the credit card company made them cough up. If it is fraudulent, then anyone doing this sort of scam want to keep going as long as possible, and suck in as much cash as possible. If you went to the CC company, they would start investigating. I'd still report to Trading Standards as potential fraud.]]>