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Green Building Bible, Fourth Edition
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  1.  
    Have a look at the install pictures on this site ..... http://www.renewablerescue.co.uk/

    the wall of shame is worth a peek as well !

    Its enough to make you :cry:
    • CommentAuthorbarney
    • CommentTimeNov 8th 2012
     
    Is that another of your companies ?

    regards

    Barney
    •  
      CommentAuthorSteamyTea
    • CommentTimeNov 8th 2012 edited
     
    What is, the no win no fee brigade or the poor installations?

    Barney
    Yes it is :wink:
    • CommentAuthorEd Davies
    • CommentTimeNov 8th 2012 edited
     
    ~$ whois renewablerescue.co.uk

    Domain name:
    renewablerescue.co.uk

    Registrant:
    Nick Good


    http://www.greenbuildingforum.co.uk/forum114/account.php?u=6323

    moulesnfrites Registered user
    Real Name Nick Good


    Probably just a co-incidence that they have the same name.
    •  
      CommentAuthorSteamyTea
    • CommentTimeNov 8th 2012 edited
     
    And that NGBS and Renewable Rescue have the same phone number.

    David Cameron was on the radio a minute ago talking about a witch hunt :rolling:
    •  
      CommentAuthorfostertom
    • CommentTimeNov 8th 2012
     
    These things aren't supposed to look beautiful, so why not lay them out to use every sq inch? You might as well complain about the ruination caused by plastic windows, driveway-paved gardens, not to mention highway engineering, street lighting. All horrible but lets not get pious about ugly PV installations. Remember the kerfuffle about TV dishes? - all forgotten now.

    Why shouldn't PVs be put on the diagonal? - looks functional, fits the space, zany even. Any good reason why bracketing manufacturers shouldn't permit - apart from they never thought of it?

    Moving shadow shading - what an over-hopeful restrictive rule, now that we do have multi-channel inverters, modular ones even. Putting panels on adjoining slopes - if SE + SW what's wrong with that? AFAIK easterly/westerly orientation actually improves winter collection, albeit at disproportionate expense of high summer (when it's less-to-no use anyway).
    • CommentAuthorbarney
    • CommentTimeNov 8th 2012
     
    All good points Tom, there's a ground mounted array near me that's almost held together with baler twine and one on a farm roof that was clearly installed by a visually challeneged roofer - it bothers me not.

    I don't think the aesthetics or operation was the thrust of the OP though - more a concerted effort to rid the good county of Dorset of any PV installer who isn't MoulesnFrites. All wrapped up in the banner of helping the poor consumers see the error of thier ways.

    Or is that just my cynical bone showing through

    Regards

    Barney
  2.  
    Yes I can confirm that we are running both companies.

    Unfortunately since sales companies moved into the solar market and with their fixed fee sub contractors we have ended up loads of with oversold miss installed solar PV systems that will never deliver the returns predicted and will therefore cause a massive amount of negative publicity to the renewable industry.
    If the public conception is that solar doesn`t work and its a scam, it will be the end of a complete industry and the country will stall in its attempt to meet the Kioto agreements.

    Just so you know :-
    1. Modules have to be fitted to the manufacturers instructions and have positions where the clamps are allowed to go so diagonal mounting with the brackets in the wrong place invalidates any warranty.

    2. East / West mounting works very well, I have it on my own house , however I have a 4000TL inverter which deals with two strings separately. In the split systems shown the modules have all been wired to single string inverters so they will not work properly. Its as bad as shading.

    Its not a witch hunt its an attempt to get the MCS certification bodies to police the system better and not just hand out MCS membership to anyone who applies. Unfortunately as the CB`s are getting a membership income they dont appear too interested in making sure the consumers and the industry are protected.

    We have superb renewable installers in Dorset who have the same concerns as NGPS, some of our competitors have provided some of the pictures. We do not want the industry damaged by train jumpers who will go back to double glazing, conservatories and skateboards when this bubble bursts leaving a complete mess behind them.


    Unless someone like you cares a whole awful lot,
    Nothing is going to get better. It's not.”
    ― Dr. Seuss, The Lorax

    Its easy to slag off anyone trying to improve standards and protect consumers from sharks.
    Perhaps some of you negative posting trolls are the sharks ?

    Perhaps some of you could provide links showing how you are trying to improve an industry and protect people from being scammed into investments that will never repay.
    •  
      CommentAuthorSteamyTea
    • CommentTimeNov 9th 2012 edited
     
    http://www.greenenergyjobs.com/career-guide/qualifications/degree-courses.php
    There is mine, without at least a higher education course achieved the term 'engineer' should not be used.
    The term 'technician' is acceptable with some trade trainings/further education courses.
    • CommentAuthorjamesingram
    • CommentTimeNov 9th 2012 edited
     
    How about ' specialist' can I use that ? :)
    I agree monfrites , many of these sudo quality control trade bodies and certification clubs are nothing more than self serving , that do little other than add to the cost for the end consumer.
    Regarding poor installs and quick buck merchants , i think the horse has bolted on that one , especially with the last tariff drop.
    Why not have a company thats soul purpose is to go round and rectify these substandard installs at the cost of the original sales company. Could well be a long drawn out, tricky venture though. Good luck.
    What chance has the client got of getting back even the original survey fee ( if you have one ) ?
    not to good if they have to pay out more to find they've been shafted without the problem being resolved.
    All that said , you original post does seems a little like self advertising.
    cheers Jim
    •  
      CommentAuthorSteamyTea
    • CommentTimeNov 9th 2012 edited
     
    Quite hard to sue a 'man of straw' as they say in legalese.

    Yes, the horse has bolted. If Bot was looking at this chart he would draw a line from the first point to the last point and claim that nothing has happened :wink:
    • CommentAuthorjamesingram
    • CommentTimeNov 9th 2012 edited
     
    Yes, thats always been my get out plan :bigsmile:
    Man of straw point aside , perhaps this puts the 'no win no fee' gang in a new light , champions of the consumer
    Why not try to force profit making companies to do as they should be and make them pay for the clients inconvience if they haven't ?
    • CommentAuthorjamesingram
    • CommentTimeNov 9th 2012 edited
     
    Strangely that graph correlates exactly with my 10ish PV installs this year, doubt my bus.partner will be bothering with mcs reg. next year, the way things are going us small time tradesmen will be paying out more
    to certification bodies, training updates and meaningless quality control system paperwork, than we take home each month.
    •  
      CommentAuthorSteamyTea
    • CommentTimeNov 9th 2012 edited
     
    Posted By: jamesingramStrangely that graph correlates exactly with my 10ish PV installs this year
    What statistics is all about, I can work out lots more on PV, though I have only known one PV company to use them, the one I worked for briefly.:bigsmile:
    •  
      CommentAuthorbetterroof
    • CommentTimeNov 9th 2012
     
    yup. That's the way of it. The domestic market isn't worth putting any energy into, I'm redirecting into commercial and agricultural projects with a local community investment group. It's been a rocky year with lots of companies going under. Luckily we are diverse enough to be able to scrape by, but it's a big investment for the accreditation.
    •  
      CommentAuthorSteamyTea
    • CommentTimeNov 9th 2012
     
    Posted By: betterroofIt's been a rocky year with lots of companies going under
    How many do you think did this to dump debt? If you know the rug is being pulled out from under you in advance, it is a good time to not pay bills. Does the MCS allow transfer of membership from an defunct company to a new one?
    •  
      CommentAuthorbetterroof
    • CommentTimeNov 9th 2012
     
    I reckon a lot of them did that - Solartwin went under owing at least 6 figures for instance. I'm pretty sure the membership is not transferable, thank god. I anticipate a mini boom in about 5 years when all the shoddy installations stop working and people either fix them or dump them.
    • CommentAuthorbarney
    • CommentTimeNov 9th 2012
     
    Perhaps some of you could provide links showing how you are trying to improve an industry and protect people from being scammed into investments that will never repay.

    Well if you have to know Moules, I've two first class honours degrees - electrical enginering and mechanical engineering as well as a master degree in environmental architecture. I'm trying to improve the industry by getting involved early and designing for passive solutions rather than a typical engineer role of providing a best fit solution to that south facing glass box the architect fancied trying out. It it has any bearing, I started out as an apprentice and did it all the hard way via a trade, HNC/HND etc generally part time.

    As a broad principle - I'm the guy trying to reduce the demand and meet that demand efficiently before bolting green bling onto buildings just to fudge the EPC and the consequent benefits that has on BREEAM etc etc.

    I don't disagree that the renewables sector (particularly those bits of it focusing on the domestic market) has good, bad and indifferent players - but that's no different to any other sector. What does concern me is pseudo outrage expressed by companies, that have had thier market squeezed, in terms of moral outrage against the competion and registration bodies - be that in the PV market place or such areas as Part P and the so called five day wonders. Lets not hide concerns over competion under a banner of quality and safety.

    Does it really matter that a relatively small percentage of PV and solar thermal systems operate relatively inefficiently and may not be installed exactly in accordance with some narrow criteria - isn't the key that many more panels are now being sold and the price is dropping like a stone - ensuring greater market uptake - for which the relative % of good and bad will still achieve increasing carbon savings. No one holds a gun to the purchasers head - and believe me, consumers are a damn sight more savvy than many want to believe. If you are getting the FITS and potentially something later on the RHI a lot of people will be happy with that - often it's just an argument about "something for nothing" - the debate really is just how much that something is. Think of it say in solar thermal terms - should we be that focussed on collector efficiency if the input fuel is free anyway ?

    Regards

    Barney
    •  
      CommentAuthorSteamyTea
    • CommentTimeNov 9th 2012
     
    :clap:
    • CommentAuthorTriassic
    • CommentTimeNov 9th 2012 edited
     
    Posted By: barneyI started out as an apprentice and did it all the hard way via a trade, HNC/HND etc generally part time.


    But that's the problem there is no 'Trade' anymore, no one takes on apprentices or provides proper training. A mate of mine spent all last year installing PV, he tells me that at many of the people we worked with did not have a trade background and most you would not employ if it were your firm. He's now working for himself and a high percentage of the work is wind and PV fault rectification.

    I had a guy (FENSA registered company) fitting windows, he admitted that he struggling as he'd never fitted windows into stone recessed mullions. His speciality (his words) 'fitting uPVC windows into nice rectangular openings'.

    12 months ago the gas meter was changed by a buy who previously worked for Group 4 Security, he'd been trained and certified to only replace gas meters. So I asked him what do you do if there’s a problem - answer -- turn of the gas and call for help!

    So maybe the ambulance chaser, being one of the few who has been trained, is in the ascendancy. As an aside I see claims against the NHS are also on the increase.
    • CommentAuthorbarney
    • CommentTimeNov 9th 2012
     
    There's no trade anymore because no one wants to pay ?.

    I know how lucky I was to get an apprenticeship - I grew up in a heavy industrial area at the ascendancy of the Thatcher era - you don't need to tell me about no one taking on apprentices.

    Why do you think I'm no longer on the tools - because there was no future in it basically, we undervalue artisan skills in the UK, everyone is an expert and no one wants to pay. Although equally we also sufferd from an idea that you need a 4 year trade to do anything - do you need to be an apprentice trained gas fitter to swap out a standard gas meter - of course not.

    I see crap installation work every day on sites - the legacy of 25 years of no invstment in training, because it's an expensive thing to do. The big players aren't bothered - just ship in overseas labour - job done, quickly efficiently and cheap.

    as the saying goes - why do we need verniers when we have container ships

    Regards

    Barney
    • CommentAuthorGavin_A
    • CommentTimeNov 9th 2012
     
    Posted By: barneyDoes it really matter that a relatively small percentage of PV and solar thermal systems operate relatively inefficiently and may not be installed exactly in accordance with some narrow criteria

    you obviously haven't had to deal with the phone calls from customers of now bankrupt companies that have miss sold them systems for double our prices that are under performing by 50% because they didn't factor in the sodding great chimney that shades the system until 2pm every day of the year, and used an undersized inverter that's limiting output by 10%, and will probably die an early death as a result.

    or the ones who's roof is leaking because of the mounting system being bolted through the tile with just a dab of silicon to water proof it.

    All of which falls squarely into the category of Not MY Problem, yet they're regularly landing on my door step even though we're not advertising as MNF is, and REAL are snowed under and fairly useless anyway. I probably ought to just turn them away and say sorry, can't help, but then I'm maybe a bit soft like that or something.

    There is a serious problem out there of miss selling by these marketing companies who're not even REAL members, so real can't touch them unless you can prove the install company was responsible for the claims made... but how does a vulnerable customer know how to prove this? They'll also just go bust at the point that any compensation claims for miss-selling start coming in in serious numbers, leaving their customer high and dry with no warranty protection at all, and no come back for the miss sold products.

    isn't the key that many more panels are now being sold and the price is dropping like a stone

    have a look again at the graph ST posted. the industry now is installing a small percentage of the level we were installing last autumn prior to the cut announcement, as the government has contrived to destroy consumer confidence in the industry, not helped by the sort of rogue companies I've described above. The actual economics of the situation ought to favor increased take up as costs have more than halved, and returns are back to the 12-15% range at the top end of the scale, but the market isn't be having rationally because of the negative perceptions that have developed from the bad publicity etc over the last year.

    I've no problem with fair competition from quality companies, in fact I'm of the opinion that it actually builds the market generally for all of us so is a good thing, but I've a serious problem with fly by night chancers who don't even have to play by the same rules we do due to some bizarre legal loophole, who'll destroy the credibility of the industry in the public mind before jumping ship to whatever the next scam is... I have even more of a problem with this when we're forced to pay out stupid money to REAL, MCS, NAPIT etc and jump through ever stricter hoops that these scammers don't have to worry about at all. so we're being done over twice and yet the schemes are incapable of doing what they're supposed to be doing and upholding high standards and preventing miss selling in the industry.

    I've no idea if MNF's scheme will work, but I applaud him for at least doing something as the current situation stinks.
    • CommentAuthorGavin_A
    • CommentTimeNov 9th 2012
     
    Posted By: SteamyTea
    Posted By: betterroofIt's been a rocky year with lots of companies going under
    How many do you think did this to dump debt? If you know the rug is being pulled out from under you in advance, it is a good time to not pay bills. Does the MCS allow transfer of membership from an defunct company to a new one?

    most who're doing this aren't even MCS certified themselves, they're just marketing front companies who then sub the work out to a contractor who is MCS certified, but because that's classed as business to business transaction, apparently it's outside of the remit of consumer law and REAL.

    companies who specialise in scamming pensioners deserve a special place in hell, and a good kicking to send them on their way there IMO.
    •  
      CommentAuthorbetterroof
    • CommentTimeNov 9th 2012
     
    Spot on Gavin - That is exactly what we are seeing - a market flooded with really bad installations from companies who have now disappeared. If the client even knows they have a received a bad deal, they certainly don't know who to talk to to get it fixed. I've come across many many people who have had a bad install and have just thought that was it, and that they should just put up with it. We've then gone in and put it right and made sure they understand what they have and how to make the most of it and they've been amazed (same with a lot of thermal tbh). It's depressing.
    • CommentAuthorbarney
    • CommentTimeNov 9th 2012
     
    How many of the systems are actually that bad - I see lots of them about and to be fair most of them look OK - but I don't supply and install them so my view might be rose tinted.

    How much of a problem is the underperformance being caused by the chimmney or the inverter instaled in a hot attic - it skews the payback a bit for sure - but is it a real drama based on the FITS payments anyway - lets not forget it's a totally artificial market - you would be pretty hungry if you were relying on installing them without the fits incentive - which is the whole point of it

    I hear similar stories in the domestic elecrical market about Part P, I hear stories about non gas safe boiler installers and non FENSA window installers - you can find parallels in almost any sector you care to mention - I'm sure there's a totally straight(and poor) Financial services advisor on a forum somewhere moaning about a lack of regulation and sharp practice by his competition.

    As for volume - well you obviously had a good run and now it's slowing down - my point was many thousands of panels have been installed and a good percentage of those are just fine and dandy - obviously, because guys like you and MnF are installing them. The governement cut in FITS is perhaps not helpful to you - but that's nothing to do with poor quality installers - the bubble is burst (or bursting) but panel costs are down and those with money to invest will continue to do so - and they'll be perhaps just that little more careful about who they employ

    Fair competion from quality companies is a myth - in every sector. So unless you want to start creating cartels then free market forces will prevail - for sure that means there be a few rouges out there - but overall i guess you must see more opportunity for your PV business than say 5 years ago. It's a fact of life that some are going to break the rules - generally we have to live with that unless there's draconian regulation - and that ain't going to happen over a few PV's is it - it would drive costs through the roof.

    As I said - lets not wrap up commercial thinking in a blanket of protecting the poor old consumer - most consumers are quite capable of protecting themselves. Ask the question - if I had £10K to invest, would I want a £6K lash up that does something pre the cut in rate or would I want a £10K quality install that gives me just a tad few extra kW's now - that chimney will still be there - only you won't put any panels near it so effectively you've diminished the return anyway and charged more for it.

    It's easy to get worked up when it's your business that's geting hammered, I know how that works - but them's often the breaks

    regards

    Barney
    • CommentAuthorGavin_A
    • CommentTimeNov 9th 2012
     
    please consider the fact that we are forced to pay out around 1-2k per year to MCS, REAL precisely because we were told that these schemes would protect the industry and prevent these scum from being able to operate in this manner in this industry, never mind all the courses we have to go on to get the bit of paper when our staff know far more than the instructor most of the time.

    This is over and above the existing competent persons scam fees all electrical and heating contractors have to pay.

    If you paid out that sort of money on the basis that these schemes would protect the entire industry from the scammers would you not be a little bit narked to find that the scammers were actually able to operate with impunity in the industry, and even undercut you purely on the basis that they don't have to worry about those sorts of costs, or covering warrantees as they know they'll be out of business long before that becomes an issue.

    MCS and REAL get zero government funding, their entire running costs come from our fees, yet they seem incapable of doing what they're being paid to do - apparently because of a loophole in the base law that underpins their operations.
    • CommentAuthorGavin_A
    • CommentTimeNov 9th 2012
     
    Posted By: barneyAs I said - lets not wrap up commercial thinking in a blanket of protecting the poor old consumer - most consumers are quite capable of protecting themselves. Ask the question - if I had £10K to invest, would I want a £6K lash up that does something pre the cut in rate or would I want a £10K quality install that gives me just a tad few extra kW's now - that chimney will still be there - only you won't put any panels near it so effectively you've diminished the return anyway and charged more for it.

    that's not the problem though is it.

    they're paying 10k for the lash up job, instead of £6k for the quality job, because they've been presurised into a sale by some hard selling salesman who knows nothing about solar, makes up the pay back figures based on totally wrong calculations, and often even specs a system that won't come close to fitting on the roof.

    And they're often doing this to pensioners who're most vulnerable to this sort of approach, and for whom the payback really does need to be as short as possible to make it worth their while financially. If this was your parents / gran would you be so blaze about it?

    If these companies were part of the REAL scheme they'd not be allowed to sell in this way, but because of this loophole they're free to exploit these people as much as they can, safe in the knowledge that there's sod all anyone can do until trading standards eventually decide to take an interest, months / years down the line, by which time they've got several million in the bank and are happy enough to shut up shop prior to the next scam.

    The chimney would still have been there on our install, but we'd have advised the customer against it and said the roof was unsuitable - as it is they have a system that will never pay back it's installation costs. I assume you'd agree this is something that shouldn't be happening and when repeated multiple times across the country will start giving the industry in general a negative image.

    you're coming across as one of those ultra neoliberal free market types though, and life's too short for me to be arsed continuing this conversation with someone with that sort of world view.
    • CommentAuthorseascape
    • CommentTimeNov 9th 2012
     
    So how do you ensure that a company is not just a marketing company subbing out to a MCS contractor as a business to business transaction and hence outside consumer law/REAL?

    I think it's an appalling loophole if correct - our legal system helps and encourages unscrupulous companies to sell products, take considerable sums of money from 'us, the people' - without having to take any responsibility for the quality or function of that product...
  3.  
    Perhap all we can hope for is material cost to drop to rate where FITs/incentives no longer matter or exist.
    Then we can fit this kit without the need to buy 'right to work tickets' from these various toothless tigers.

    Barney , your right all industry has scammers etc. doesn't mean people shouldn't act to reduce them and also get annoyed when those who claim to uphold quality control seem inaffective (especially as gavin says , were the ones funding them).
    i've also do some sub work for a local plumbing company that do MCS/RHI work PV etc. most their customers come to them through referal and like them because they're local , well estabalished , so yes consumers need to be savy also.
    • CommentAuthorjamesingram
    • CommentTimeNov 9th 2012 edited
     
    seascape , I'll second that info re loop hole , it's true, been the case from day one of FITs
    As ever with trade type work , go small, go local , they've got more to loose if they muck up.
   
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